Coordinated end-to-end of high-impact initiatives including leadership sessions, mentorship programs, and award ceremonies

Designed communication strategies and promotional materials that boosted event engagement by over 30%

Liaised between faculty leadership, student groups, and external vendors to ensure seamless project delivery

Produced scripts, visuals, merchandise, and certificates for university-wide recognition events

Balanced multiple concurrent projects with competing deadlines while maintaining consistent quality

Streamlined internal workflows by organizing student case files, tracking support metrics, and maintaining updated documentation across shared databases

Managed confidential information with discretion, ensuring compliance with university data policies and student privacy standards

Restocked and maintained a student-facing comfort station in all offices to support wellness and accessibility

Created a centralized calendar system to track key academic deadlines, events, and exam periods, improving office-wide coordination and planning

Supported capital investment planning by analyzing asset health data for over 2000 high-voltage transmission components

Reviewed historical performance data and maintenance reports to assess risk and prioritize replacements

Validated technical documentation and coordinated with engineer to update SAP records

Contributed to long-term planning reports used in executive decision-making for infrastructure upgrades

Developed Excel dashboards and automated tracking tools to visualize asset condition trends, specializing in PCB elimination tracking in breakers

Attended stakeholder meetings to shadow findings on asset optimization and planning strategy

Represented TMU Engineering at university fairs and conferences

Delivered engaging presentations to prospective students and families, highlighting programs, co-op, student life, scholarships, and support services

Promoted the Faculty’s commitment to diversity, innovation, and experiential learning

Go-to expert for multiple attractions, specifically in Xtreme Skyflyer

Assisted with downtimes, incident response, and guest complaints

Documented and reported ride-related incidents using internal safety protocols, collaborating with security, first aid, and maintenance departments

Trained more than 30 Ride Operators for the SkyCoaster practical & theoretical exams, requiring a minimum 90% pass

Oversaw daily operations for 3-7 attractions, managing up to 40 crew members during peak shifts while ensuring all health, safety, and ride regulations were met

Led opening and closing procedures, conducted safety audits, and verified compliance with Ministry of Labour and TSSA regulations

Delivered coaching and formal evaluations to drive team performance, professionalism, and guest satisfaction

Produced end-of-day reports, communicated with park management, and resolved operational disruptions with urgency and pose

Trained and mentored front-line staff on ride operation, safety checks, and customer service expectations

Coordinated break schedules and attraction rotations to maintain coverage of all operating positions

Led guest inquiries and minor complaints, ensuring a positive experience while maintaining operations

Operated rides and attractions while conducting pre-operation safety checks and ensuring strict adherence to guest height, restraint, and behaviour policies

Delivered enthusiastic and engaging guest service while maintaining composure during high-volume or high-stress moments

Reported technical issues and responded to minor guest incidents according to company protocol